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英語(yǔ)作文專題投訴信寫作指導(dǎo)
無論在學(xué)習(xí)、工作或是生活中，大家都不可避免地會(huì)接觸到作文吧，作文根據(jù)寫作時(shí)限的不同可以分為限時(shí)作文和非限時(shí)作文。你知道作文怎樣才能寫的好嗎？以下是小編為大家整理的英語(yǔ)作文專題投訴信寫作指導(dǎo)，歡迎大家借鑒與參考，希望對(duì)大家有所幫助。
英語(yǔ)作文專題投訴信寫作指導(dǎo)
第一部分：文體概述
投訴信是人們?cè)谟龅揭恍┎晃拿鳜F(xiàn)象、所購(gòu)商品質(zhì)量差、售后服務(wù)不滿意等情況下解決問題的一個(gè)方法。常用于消費(fèi)者的利益受損、正常生活和工作受到干擾等令人煩惱的事情。在語(yǔ)言方面，要注意把握分寸，要公平、公正。寫作步驟：
第一步：表明投訴原因。
第二步：說明投訴問題，并說明問題帶來的后果。
第三步：提出合理的建議或期待回復(fù)。
第二部分：語(yǔ)言積累
常用語(yǔ)塊
1. 抱怨
2. 表達(dá)不滿
3. 忍受
4. 對(duì)……滿意
5. 糟糕的服務(wù)
6. 采取措施
7. 解決問題
8. 預(yù)防……發(fā)生
9. 調(diào)查此次事件
10. 以粗魯?shù)姆绞?/p>
11. 向……道歉
12. 出乎意料
13. 不用說
14. 盡快
15. 把某事牢記在心
1. complain about
2. convey/express one’s dissatisfaction
3. put up with/bear
4. be content/satisfied with
5. poor service
6. take measures
7. deal with/solve the problem
8. prevent…from happening
9. investigate/look into the matter/incident
10. in a rude manner
11. make an apology to…/apologize to…
12. out of one’s expectation
13. needless to say
14. as soon as possible
15. bear sth. in mind
套用句式
1. 我寫信是投訴關(guān)于……
2. 這幾年我對(duì)你們的服務(wù)都很滿意，但是我寫信是表達(dá)關(guān)于……的不滿。
3. 我對(duì)……不滿意有一些主要原因。首先，……更糟糕的是，……最后，……
4. 我真誠(chéng)地希望你能認(rèn)真調(diào)查這件事情，以及采取恰當(dāng)?shù)拇胧┓乐诡愃剖录俅伟l(fā)生。
5. 你若能盡快采取措施處理這個(gè)問題，我將感激不盡。
1. I am writing to complain about…
2. I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about…
3. There are some main reasons why I am not content with… . At first, … What’s worse, … Eventually, …
4. I sincerely hope that/It is my sincere hope that you will look into/investigate the matter/incident seriously and proper measures should be taken to prevent such an incident happening again.
5. I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.
第三部分：滿分模版
Dear Sir/Madam,
My name is /I’m _____(自我介紹). I feel bad to trouble you but I am afraid that I have to make a complaint about ______(投訴的內(nèi)容).
________（簡(jiǎn)述導(dǎo)致矛盾的事件）. I _____（表達(dá)本人曾做過的努力）. But_______（投訴原因一）. Besides, _____ (投訴原因二). To be frank, ______（客觀的評(píng)論，以示誠(chéng)懇）. To make up for it, I suggest ______ （表達(dá)本人期待的解決方案）. I sincerely hope you can better your service and that mistake won’t arise again in the future.
I am really annoyed about it. I believe you will take my complaints seriously. I am looking forward to your early reply.
Yours sincerely,
Li Hua
模版范文
奇愛的經(jīng)理：
我是李華，貴酒店的一名顧客。我寫信向您投訴貴店令人不滿的服務(wù)。
我在貴店居住的1月28號(hào)到1月30號(hào)期間，貴店的服務(wù)有太多讓我不滿之處。首先，我發(fā)現(xiàn)我的行李箱在被貴店的一個(gè)行李員送至房間后破損。另外， 衛(wèi)生間的馬桶漏水。更糟糕的是，樓下酒吧的噪音每晚持續(xù)到深夜影響我的休息。我對(duì)貴店的服務(wù)很是失望，并且希望您改進(jìn)服務(wù)質(zhì)量以防這樣的問題在以后仍然發(fā)生。
我對(duì)這件事情真是很惱火。我相信您會(huì)認(rèn)真對(duì)待我的投訴。盼望盡早回復(fù)。
李華
Dear Manager,
I am Li Hua, one of your hotel’s customers. I am writing to complain about your unsatisfying service.
During my stay at your hotel from Jan 28 to 30, the service in your hotel left much to be desired. To begin with, I found my suitcase broken after they were carried to my room by one of your porters. Besides, water was leaking out of the toilet in the bathroom. Worse still, the noise from the bar downstairs went on so late into the night each night that I couldn’t get good rest. I’m disappointed with your service, and I hope you can better your service in case the same matter arises in the future.
I’m really annoyed about it. I believe you will take my complaints seriously. I am looking forward to your early reply.
Yours sincerely,
Li Hua
第四部分：實(shí)戰(zhàn)突破
習(xí)作修改(做短文改錯(cuò)，背經(jīng)典范文)
Dear Sir,
I’m writing to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20th Apr. 2015 at Teemall. Ten days before that, it didn’t ring or sent text messages. Then I took them to the seller, but was told that the model had been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of same model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
Yours Sincerely,
Li Hua
1. in→on, 具體的某一天用介詞on。
2. before→after, 在多長(zhǎng)時(shí)間之后用after。
3. sent→send, or并列的兩個(gè)動(dòng)詞都采用原型結(jié)構(gòu)。
4. them→it, 特指的買到手里的這一部手機(jī)。
5. month→months，復(fù)數(shù)形式。
6. impossibly→impossible, it is +adj to do sth.
7. hear→hearing, 介詞后用動(dòng)詞的ving形式。
8. What→How, 如何用how。
9. send to→send，及物動(dòng)詞。
10. One of same→one of the same, 特指。
好題調(diào)研
假定你是李華，上周六，你有一次不愉快的就餐經(jīng)歷，對(duì)餐廳的服務(wù)員態(tài)度非常不滿意。于是你給該餐廳老板寫一封投訴信。要點(diǎn)如下：
1. 問題：牛肉面有蒼蠅，服務(wù)員態(tài)度粗魯。
2. 要求：餐廳賠禮道歉。
注意：1. 詞數(shù)100左右。
2. 可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。
Dear Sir,
I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m writing to express my dissatisfaction about the poor service of your waiters.
Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot. So I asked the waiter to change another dish. Out of my expectation, he didn’t change it but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customers is unacceptable.
It’s my sincere hope that you can investigate the matter seriously and make a formal apology to me.
I look forward to a better service next time.
Yours Sincerely,
Li Hua
第五部分：升華練習(xí)
假定你是李華，你在上周日搭坐102號(hào)公交車，該公交車司機(jī)的不文明行為讓乘客很憤怒。于是你向公交車公司寫一封投訴信。要點(diǎn)如下：
1. 司機(jī)的不文明行為(大聲講話、緊急剎車、態(tài)度粗魯?shù)?。
2. 希望盡快查清此事。
注意：1. 詞數(shù)100左右。2. 可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。
第六部分：總結(jié)反饋
英語(yǔ)投訴信句子
開頭：寫明目的：投訴。
1、 im writing to you to plain about...... 我寫信是投訴......
2、 im li hua。 i feel bad to trouble you but im afraid that i have to make a plaint about your restaurant。
我是李華。很不想給你添麻煩�？墒牵峙挛也坏貌粚�(duì)你們餐館進(jìn)行投訴。
3、 i want to expresmdissatisfaction about the woolen scarf i bought from your pany。
我想要表達(dá)我對(duì)從你們公司買的羊毛圍巾的不滿。
中間：說明投訴問題、后果，并提出合理提議。
1、 in the first place， the food itoo saltand the water isnt served in time。 in addition， the music you broadcast itoo noisy。 under these circumstances， i find it hard to sit here having dinner quietly。
首先，食物太咸，水沒有及時(shí)端上來。并且，你們播放的音樂太吵了。在這樣的環(huán)境下，我很難安靜的坐在那里吃飯。
2、 it arrived on time the dabefore yesterday。 but when i checked it， i found a hole in the middle。 i waastonished because the hole waobviouand i didnt think you should neglect thideficiency（缺陷）。
它是前天按時(shí)到的�？墒钱�(dāng)我檢查時(shí)，我發(fā)現(xiàn)中間有個(gè)洞。我很震驚，因?yàn)檫@個(gè)洞和明顯，我認(rèn)為你們不應(yīng)當(dāng)忽略這個(gè)缺陷。
3、 while i waon holidain hong kong about a week ago， i bought a green shirt for 300 hk dollarin your shop， but there seemto be something wrong with it。 when itwashed， it fadein colour。 now i cant wear it。
大概一周前我在香港度假的時(shí)候，我在你們店里花300港元買了一件綠色襯衫，可是看上去似乎有一些狀況。當(dāng)被洗的時(shí)候，它會(huì)掉色。此刻，我不能穿了。
4、 i have dialed your service number for several timebut it waalwaybusy。
我多次撥打你們的服務(wù)電話，但它總是占線。
5、 now thiproblem keepworrying me。
此刻這個(gè)問題一向在困擾我。
6、 to improve the situation， you can take the following measures。
為了改善狀況，你們能夠采取下頭的措施。
7、 can you change a new one for me asoon apossible?
你們能夠盡快給我換件新的嗎？
8、 i insist you change a new one for me or give me a refund（退款）。
我堅(jiān)持你們給我換件新的或者給我退款。
9、 how shall i send thiscarf back to you?
我怎樣把這條圍巾寄還給你？
結(jié)尾：期望給予研究，并期待對(duì)方盡快回復(fù)。
1、 thankfor your consideration。
感激你的研究。
2、 im looking forward to your earlreply。
期待著你早日答復(fù)。
3、 i believe you will take mplaint seriously。
我相信你會(huì)認(rèn)真研究我的投訴。
4、 ill appreciate it if mdemand imet。
如果我的要求被滿足，我會(huì)十分感激。
5、 i hope you will give due attention to thimatter。
我期望你給予此事應(yīng)有的重視。
其他句型：
1、I request you to arrange to replace this Walkman with another one， which must be in perfect working order。 Failing that， you must have a full refund。
2、We would have refund and hope that you could accept our sincere apology for the mess we made。
3、There are three ways we can handle this situation。
4、I am writing to inform you that I wish to move into a new room next term。 I would prefer a single room， as I find the present sharing arrangement inconvenient。
5、I feel terribly sorry to hear what you said。
6、Please forgive what we did to you and accept our sincere apology。
7、I am totally disappointed to find that …I can hardly beartolerate it any longer。
8、I request you to be kind enough to solve the problem as soon as possible。
9、There are some serious problems that deserve your close attention。 For one thing， … For another… Even worse…
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